Returns policy

You can return a part you no longer need within 30 days of delivery if it is:

• unused and in resaleable condition
• in its original, undamaged packaging with all accessories and documentation
• accompanied by the order number or tax invoice

Excluded: electrical and electronic items once the packaging seal is broken, made-to-order or specially sourced parts, and anything cut to length or configured for you. These can still be returned if faulty.

Return freight for change-of-mind returns is at your cost, and a restocking fee may apply to items the manufacturer charges us to take back. We tell you the amount before you send anything.

If a part is faulty, not as described, or not what you ordered, contact us and we arrange collection or a prepaid return label, then replace it or refund it in full including any freight paid. This applies on top of your rights under Australian Consumer Law, which are not limited by this policy.

Every part carries a 12-month warranty against defects in materials and workmanship from the date of delivery, in addition to the manufacturer warranty. The warranty does not cover damage from incorrect installation, operation outside the manufacturer rating, or normal wear.

• Email info@sparesconnect.com.au or use the contact form with your order number, the part number and the reason.
• We reply within one business day with a return authorisation and the address to send the part to. Please do not send anything before you have it.
• Pack the part in its original packaging and include the authorisation number.
• Refunds go back to the original payment method within 5 business days of the part arriving and being checked. Purchase-order customers receive a credit note.