Frequently asked questions

Catalogue prices are in Australian dollars and exclude GST. GST at 10% is calculated on the subtotal plus freight and shown as its own line in the cart, at checkout and on your tax invoice.

Freight is a flat band by delivery state: $35 to NSW, ACT and QLD, and $40 to all other states and territories, plus a small per-unit increment for multi-unit orders. Orders over $999.00 ex GST ship free.

The exact charge is shown in the cart once a delivery state is known. See the shipping policy for the full breakdown.

Stocked lines ordered before 2pm AEST on a business day dispatch the same day from Brisbane or Perth. Parts with a lead time shown on the listing ship as soon as they arrive from the manufacturer; we email you when they leave.

Add parts to a quote request, or paste a parts list, and we reply within one business day with price, lead time and freight. Quotes are valid for the period stated on the quote and can be accepted online, which places the order at the quoted prices.

Parts priced above $20,000 are quote-only so we can confirm stock and freight before you commit. Track a quote at any time with its QTE- number on the tracking page.

Approved businesses can pay by purchase order on 30-day terms, with order history and saved quotes for the whole team. Apply on the trade accounts page; we review applications within two business days.

Credit card (Visa, Mastercard, Amex), PayPal and bank transfer for all customers. Bank transfer orders dispatch once funds clear. Purchase-order checkout is available to approved trade accounts.

Unused parts in their original packaging can be returned within 30 days of delivery. Electrical items and made-to-order parts are excluded unless faulty. See the returns policy for how to start a return.

Every part carries a 12-month warranty against defects in materials and workmanship, in addition to the manufacturer warranty and your rights under Australian Consumer Law.

Yes. We supply genuine manufacturer parts with the manufacturer part number and traceable supply. If you are open to an equivalent, say so on a quote or Find My Part request and we will offer one alongside the genuine item.

Send whatever you have through Find My Part: a part number, a nameplate photo or the machine make and model. We identify it and come back with a firm price and lead time within one business day.